There are On-demand sessions and Pre-book sessions. Choose on-demand for immediate access to Unblock Guides or pre-book for a scheduled day and time, giving flexibility for busy schedules.

Guides are Online (available now), Engaged (in a session), or Offline (unavailable). Select from Online guides for instant voice or text-based sessions.

On the Guide listing page, select an Online Unblock Guide based on your criteria like experience, education, language, reviews or ratings, then click Call or Chat to start. Billing is per minute from your wallet balance; you may be redirected to recharge if the balance is low.

On the Guide listing page, select an Unblock Guide based on experience, education, language, reviews or ratings, then click Pre-book to start the booking flow. You choose a slot (15, 30, 45 or 60 minutes) based on guide availability, and full payment is deducted from your wallet.

On-demand sessions use pay-as-you-go billing, with per-minute deductions from your wallet based on the guide’s per‑minute fee, giving you control over duration and cost.

Yes. You can top up your wallet during the session as needed to continue without interruption.

Contact customer care (WhatsApp 7803919895) for any wallet-related issues. A relaxed refund policy helps resolve genuine discrepancies smoothly.

For pre-booked sessions, the total amount is deducted upfront from your wallet based on the time booked and the guide’s per‑minute fee. You can also extend the session by topping up your wallet during the call and continuing seamlessly.

Message us on WhatsApp at 7803919895 to reschedule or cancel at least 6 hours before the slot for a full refund.

For urgent clarifications or support related to bookings, payments, or access, message us on WhatsApp at 7803919895 for quick assistance.

Unblock follows a structured quality process where guides document each conversation and review it with a supervisor to ensure the process, methods used, goals set, and overall approach stay aligned with our science-backed life guidance standards.

Yes. All sessions are encrypted and private, following strict privacy standards as outlined in our terms and conditions, so you can speak openly.

Yes. You can switch between available Unblock Guides and move between on-demand and pre-book sessions. With your consent, your last session details can be shared with the new guide to maintain continuity.

Accept the in-app notification when your Unblock Guide initiates the session and enable your microphone if it is a voice call.

If there is a technical issue, the system automatically attempts to reconnect for up to 2 minutes while showing a visible 2‑minute countdown on your screen. No money is deducted during this reconnect window. If the connection is restored within 2 minutes, your session restarts automatically; otherwise, the session ends at the 2‑minute mark and you can start a new session with your Unblock Guide at your convenience.

You always talk with real, trained Unblock Guides. No AI-led sessions are used because human connection is core to building trust and helping you move from feeling stuck to clear next steps.

If a call or chat disconnects, a 2‑minute window is provided to rejoin from the rating/review page. If you rejoin within this window, you will start a new session with your Unblock Guide. If it was a pre‑booked session, any unused portion of the fee for time that did not occur will be refunded to your in‑app wallet.

The following permissions may be required for smooth functioning:

Microphone access
To talk during your session, your browser or app needs access to your device’s microphone; please allow microphone permission when prompted in your browser or phone settings for a smooth audio experience.​
If you previously blocked the mic, you can re‑enable it under your browser’s Site Settings by allowing the microphone for our website before the session starts.​

Recording permission
Some devices or browsers may display a generic “recording” prompt when enabling your microphone or camera; this is standard wording for live audio access and not an indication of session recording.​
Unblock does not record, store, or keep any audio of your sessions; any “record” wording you see is a system‑level permission label, not our practice.​
Quick how‑tos
Chrome (computer): Go to Settings → Privacy & security → Site settings → Microphone/Camera → set to “Sites can ask to use” and Allow for our site.​

Android (Chrome): Open Chrome → visit our site → when prompted, tap Allow for mic/camera; if blocked, go to Chrome Settings → Site settings → Microphone/Camera → Allow for our site.​

Safari (Mac/iPhone): When prompted, choose Allow; on Mac you can set “Always Allow” for our site via the address bar camera icon; on iPhone/iPad you may need to allow each time as per Apple’s design.