This Privacy Policy describes Unblock’s policies and procedures on the collection, use and disclosure of your information when you respond to our advertisements and tells you about your privacy rights and how the law protects you. We use your Personal Data to contact and support you, as well as to provide and improve the Service. In order to guarantee privacy to the client, we maintain the client’s anonymity and work in accordance with confidentiality policies to ensure that all personal and health information received is maintained and transmitted through a highly secure environment. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the Purposes of this Privacy Policy:

• Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Unblock.
• Device: means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Personal Data: is any information that relates to an identified or identifiable individual.
• Service: refers to the advertisement, website, or application.
• Service Provider: means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data: refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Collecting and Using Your Personal Data

Nature of Service Provided

 

Unblock is a life guidance platform that delivers emotional wellness products and Services to individuals and organisations. Unblock offerings may include/are:

 

• Face-to-face consultation with expert Guides (who have been authorised by Unblock to use the platform for delivering their Services), in one-to-one or group formats, in India
• Online consultation with Users based in India or outside India, with expert Guides (who have been authorised by Unblock to use the platform for delivering their Services)
• Workshops and/or webinars delivered by trained Guides
• Participation in user forums, topics, replies, comments, feedback, blogs and any other submissions on the platform

 

Unblock reserves the right to add or remove products and Services from its overall offerings without prior notification. The aforementioned shall hereinafter be referred to as “Services”.

 

Consent

 

By using the platform, providing us your Personal Information or by making use of the features provided by the platform or by making a payment to Unblokc, you hereby provide your consent to the collection, storage, processing, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy and under the data privacy laws in India. If the user is below 18 years of age, the parent/guardian of the child/young person provides informed consent for the child/young person to receive services, and to the collection, storage, processing, disclosure and transfer of Personal Information in accordance with the provisions of this Privacy Policy and under the data privacy laws in India.

You acknowledge that you are providing your Personal Information out of your free will, either directly to Unblock or through a third-party or your organisation. You have the option to not provide us the personal information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing to support@unblocklife.in 

 

Confidentiality and Informed Consent

 

Unblock maintains the confidentiality of information disclosed during personal consultation. The Guides will take all reasonable precautions to protect confidential information obtained through or stored in any medium. Given our aim of delivering high-quality services, Unblock requires all its Guides to be part of a regular supervision structure where all cases are discussed. The treating team, which might comprise multiple supervisors, will have access to all information and notes required for treatment, including information collected by other Guides and will regularly communicate updates amongst themselves to ensure coordinated care, excellence and safety.

 

If there is a threat to the well-being of the client themselves or to someone else (cases involving harm to self or harm to others), the Guides will be obligated to share information with the supervisor and others, including emergency contacts, and other people deemed fit and essential to maintain safety, including but not limited to family, friends, relevant people in your organisation and law enforcement authorities, or to comply with legal requirements.

 

If the Guides receives knowledge of any criminal activity, including present or past abuse of minors, senior citizens or disabled persons, they will be obligated to share information with law enforcement authorities, and to comply with all legal requirements. In the event that you are required to seek a consultation from experts or medical professionals, clinically significant information can be shared with the relevant professional with your consent. All reasonable attempts will be made to inform you before any information is shared with a third party outside Unblock. 

 

Personal Information which is not personally identifiable may be used in aggregate or anonymised form for research and audit purposes. If the User is accessing couples or family session services, the Guide may disclose Personal Information to the User’s partner or family respectively in service of excellence and ethical conduct.

 

Except for the reasons outlined above, the Personal Information shared on Unblock will only be shared with others after permission has been granted by you orally or by way of email/letter/fax, and if you are accessing couples or family session services, the consent of your partner or family members respectively will also be required by Unblock to share information.

 

The User agrees to indemnify Unblock for any breach in confidentiality of the User’s Personal Information. If the User accesses Unblock through a third-party platform the User indemnifies Unblock against any data breaches that occur due to any acts of commission or omission from the third-party platform.

 

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• First name and last name
• Email address
• Phone number
• Location details such as your address, city, or country
• Any other data such as personal preferences, requirements, or comments

 

Use of Your Personal Data

The Company may use Personal Data for the Following purpose:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For Other Purposes We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

 

We may share your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

 

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

 

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• To avoid a crisis situation, for example, in case if the user is showing self-harm or harm to others tendency
• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

 

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us via email at support@Unblock.in